You can email our Customer Care team by selecting Contact Us or alternatively call 0800 328 0800 and we will either refund or replace the damaged items were possible.
Our delivery driver will leave a card with the store’s telephone number. Your shopping will be taken back to the store.
We will do our best to try to arrange another delivery time for you once you have contacted us, however this may not always be possible.
If we are unable to arrange a suitable re-delivery, you may be asked to collect your shopping from the store.
We provide a ‘to your front door’ delivery service. If a customer needs any further support, our drivers will assist where possible, but they are not obliged to enter a customer’s premises.
Please see the our Terms and Conditions for full details.
Temperature controlled vans will deliver your shopping direct to your door in perfect condition, ensuring your frozen food stays frozen and your chilled food stays chilled. Your grocery items will be safely stored and delivered with the rest of your shopping.
We do not currently offer a ‘bagless’ delivery service, however we welcome re-use of carrier bags in our stores. All we ask is that any carrier bags you wish to re-use are in a suitable condition for holding shopping safely.
All deliveries must be signed for by the customer, or a person nominated by the customer, who is over 18.
If the order contains alcohol, proof of age may be requested. Iceland reserves the right to ask to see ID of anyone who looks under the age of 25 and can refuse delivery to anybody that cannot prove they are over 18 years of age.
To find your nearest Home Delivery store, simply enter your postcode into our Store Finder. A Home Delivery van icon indicates if the service is available from that store.
Home Delivery is available within a 10-mile radius of the store (3-mile perimeter within the M25).
The Home Delivery Service is only available to Bonus Card holders. However if it is your first home delivery the store will ask for your delivery details and ask you to register a Bonus Card for your next shop
Spend £25 or more in store and we will deliver your shopping to you in one of our temperature controlled vehicles, at a time that suits you.