Customer Feedback & Support


We will authorise payment for the order with your bank between 12-2am the day of delivery.
At this point the money is pending out of your account. When the store has completed picking your order, we will clear the payment with the bank. At this point, if there are items which were not available, we will adjust the amount taken from your bank to reflect the value of the goods we deliver.
If your method of payment is PayPal the money will be taken from your account immediately (this also applies for any amendments that are made at a later time).


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We accept Visa, Mastercard, Paypal and Bonus Card savings.

If you discover you haven’t got enough Bonus Card savings to cover your shopping, you can pay the balance with one of the cards listed above.


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Once ready to place your order you can go to “Checkout” button or shopping basket located at the top of the page.

Our checkout process comprises of 5 steps:

  • The “Your Basket” stage allows to have a glance at everything you shopped, giving you the chance to make any amendments 
  • The “Before You Go” stage will show you any promotions you could still take part in
  • The “Review Your Basket” stage lets you review your order before checking out
  • The “Payment” stage is where you can select your method of payment and enter your payment details
  • The “Order Confirmation” stage will give you a unique order number

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You can call our friendly customer care team on 0800 328 0800
Open: Mon - Fri: 08:00 - 20:00 | Sat: 08:00 - 20:00 | Sun: 08:00 - 18:00

If an item you have ordered is unavailable on the day of delivery, we will notify you by email and we won’t charge you for the unavailable item.


If possible, we will try and offer you a suitable alternate product in its place that will be the same product, but better value. For example, if you ordered a four pack of Heinz beans, but we only had a six pack available, we would add this to your order in its place at no extra cost to you.
This would be indicated clearly on your invoice.


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You can call our friendly customer care team on 0800 328 0800
Open: Mon - Fri: 08:00 - 20:00 | Sat: 08:00 - 20:00 | Sun: 08:00 - 18:00

Please ensure you have enough money in your account 24 hours before delivery.


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Open: Mon - Fri: 08:00 - 20:00 | Sat: 08:00 - 20:00 | Sun: 08:00 - 18:00

Online delivery is free when you spend £35 (exclusive of bag charge).

NB Our £25 minimum order value will be subject to a delivery charge.


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You can call our friendly customer care team on 0800 328 0800
Open: Mon - Fri: 08:00 - 20:00 | Sat: 08:00 - 20:00 | Sun: 08:00 - 18:00

What if I need to change my online delivery time or date?

You can amend your order slot up until 10pm the evening before your delivery date. This includes changing your delivery slot and altering the items you have ordered.


You can do this by clicking ‘My Account’ when you are logged into your account. If you are using a mobile device or a tablet, you should be able to see three horizontal lines in the corner of the page instead of the ‘My Account’. 

Click on Order History and select ‘Amend Order’ next to the order you wish to amend. 

You will then be taken back into your order to make any changes you wish. 

To confirm the change, you need to click on ‘Go Shopping’ and then ‘Checkout’ again. 


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You can call our friendly customer care team on 0800 328 0800
Open: Mon - Fri: 08:00 - 20:00 | Sat: 08:00 - 20:00 | Sun: 08:00 - 18:00

Refunds for transactions made using a debit or credit card may take 3-5 days working days for your bank to credit your account. Any Paypal transactions made using a debit or credit card will be subject to the conditions above and could take between 5-7 working days.


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You can add any product to your basket by clicking the ‘Add’ button that is located underneath the product. 
Once you have added an item to your basket, you can use the plus and minus tabs either side to increase or decrease the amount you wish to order.


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You can call our friendly customer care team on 0800 328 0800
Open: Mon - Fri: 08:00 - 20:00 | Sat: 08:00 - 20:00 | Sun: 08:00 - 18:00

All of our offers can be found in the ‘Offers’ category of the website. We also highlight any offers next to the product description on our website.


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We try to make our website as user friendly as possibly. Everything is arranged by category as it would be in the store.
For example, all frozen products would be listed together, all fresh products listed together etc. 

By clicking on a heading at the top of the page, further sub categories will appear (For example, clicking on the ‘fresh’ will bring up sub-categories such as Bakery, Cheese, Cooked Meats etc.).

You can also enter the name of any products you are looking for into the search bar found at the top of the Online Shopping page.


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You will be emailed your receipt and the driver will hand you a Content Note which is a summary of your order. The driver will also ask you to sign their copy as proof of delivery.


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Log into your account and click on ‘My Account’ and then ‘Order History’ choose the order you wish to replace and click on ‘Re-order’ button. 
This will give you the option to place this order for a new time slot and also make any amendments to the order.
You will then need to follow the checkout process as normal.


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Live Chat
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You can call our friendly customer care team on 0800 328 0800
Open: Mon - Fri: 08:00 - 20:00 | Sat: 08:00 - 20:00 | Sun: 08:00 - 18:00