Knowledge Base

  1. Bonus Card 

    1. How to Add your Bonus Card and Spend/Top Up Savings Online
    2. Do I need a Bonus Card to shop online?
    3. How to add savings to your Bonus Card online
    4. How to check your savings balance on your Bonus Card
    5. Problems linking your Bonus Card to your Online account
  2. Carrier Bag Charges 

    1. What does Iceland do with the money raised on carrier bags?
    2. Why is there a 25p charge for online and home deliveries?
    3. Why can’t you charge for the number of bags actually used on online orders?
    4. Why can’t you deliver my online shopping without any bags?
    5. Can I use my own bags for home deliveries?
  3. Customer Care 

    1. Can I Purchase Gift Vouchers?
  4. Delivery 

    1. Why wouldn’t the delivery driver bring my shopping inside?
    2. How do I know if you deliver in my area?
    3. What days do you deliver?
    4. I've seen a van in my area, why can't I order online?
    5. How do I book a delivery slot?
  5. How to Shop 

    1. Contact Us
    2. How do I register as a new customer?
    3. Can I place my order over the phone?
    4. How do I book a delivery slot?
    5. How long can I hold a delivery slot before I check out?
  6. My Account 

    1. How do I change my personal details?
    2. Forgotten your password?
    3. How do I update my password?
    4. How do I change a billing/delivery address?
    5. How do I add a second delivery address?
  7. My Order 

    1. How do I amend my order?
    2. How do I cancel my order?
    3. How do I see my order history?
    4. How do I check my delivery time?
    5. How is my order confirmed?
  8. Payment and Checkout 

    1. Online Delivery Charges
    2. How do I checkout?
    3. What credit/debit cards do you accept for payment?
    4. Are online prices the same as in store?
    5. How will I get a receipt?
  9. Technical 

    1. How to unsubscribe from Iceland emails
    2. I am having problems registering
    3. I am having problems connecting to the site
    4. I am having problems adding or subtracting items from my basket
    5. I am having problems signing into my account
  10. Terms & Conditions 

    1. Terms & Conditions
    2. Cookie Policy
    3. Privacy Policy
    4. What is Iceland's VAT number?
  11. All articles 

    1. How do I amend my order?
    2. How is my order confirmed?
    3. How do I change my personal details?
    4. Terms & Conditions
    5. Contact Us

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