How do I cancel my online order?

You can cancel your online order right up to 10pm the day before delivery.

Go to My Account, Order History and find the order you would like to cancel. Just click Cancel underneath the Amend Order button and you will be asked to confirm cancellation.

Once you have confirmed to cancel the order you will notice the status will change in your Order History to cancelled.

For information on how to cancel your online order after you have already received it, please see "Can I return a product?".

Changing your mind

If you purchase your products online, you are entitled to change your mind about your order and return it to us. However, there are some important exceptions to this.

We don’t accept returns on perishable food items or items which cannot be re-sold for health reasons once unwrapped.

You can cancel the order up to 14 days after the date of delivery. You then have another 14 days to return the items and we have 14 days to process your refund.



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