What if I need to change my delivery date or time?

You can change your own delivery date or time up to 10pm on the evening before your delivery day. You can do this by logging into your account and selecting ''change slot'' which you will find on the top right hand side of the page which will then give you a selection of times to choose from. Then you can change to a more suitable delivery slot. To confirm the change you need to click on ''go shopping'' and then ''checkout.''

If you are changing the date or time on the same day then you must contact the store or our Customer Helpline on 0800 328 0800 as soon as possible. We will happily re-arrange to a time/date that is convenient for you.

*Calls will be free from a BT landline, other networks may be higher and from mobiles considerably more. Calls may be recorded for training purposes.

Feedback and Knowledge Base