What if I only need one bag for a home delivery – do I still have to pay 25p?

Most home deliveries use multiple bags, not least because we need to separate frozen food, chilled food and groceries to ensure that each is kept at the correct temperature until they are delivered to our customers’ homes. Our staff have discretion to charge only for the bags actually used on small orders or where a customer just needs one or two single-use bags to supplement bags of their own.

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