How to Shop ← Knowledge Base Contact Us How do I register as a new customer? Can I place my order over the phone? How do I book a delivery slot? How long can I hold a delivery slot before I check out? I've already booked my delivery slot, why am I being asked to book another? How do I navigate the site and find departments? How do I see special offers? How do I search for a product? How do I amend products in my basket? How do I add products to my basket? How do I checkout? What happens if an item I have ordered is unavailable? Can I return to an order I have not completed and finish it? How is my shopping picked and packed? Will you send me a substitute product if the one I have ordered is not available?