Customer Feedback & Support


What will change?

We are making important changes to the payment process that will improve your shopping experience.

At the moment, we authorise the payment of your order on the day of your delivery. This will change on Saturday 16th March 2019.

Unlike before, it is essential that you have full funds available when you place your order.

 

How it works

Most online retailers ask that you have the funds available to place your order upfront. This is very common for all retailers.

It’s the process in which we ask your bank to do a quick check of your card to ensure that there are funds available to pay for your shopping. This money is then set aside by your bank until the day of delivery and it may appear as a ‘pending’ transaction on your bank statement.

For this reason, it is essential that you have full funds available when placing your order.

This money will only leave your account on the day of delivery.

 

Who will this affect?

All customers who pay by debit or credit card will experience this change. Customers who pay by PayPal will not be affected by the change (as this payment method already requires you to have the full funds available on the day you place your order).

 

When will this happen?

Our payment changes will come into effect on Sunday 10th March 2019.

 

Accepted payment methods

Visa, Mastercard, Visa Checkout and PayPal.

 

What happens if I amend my order?

If you reduce the value of your shop, the amount pre-authorised will remain the same, but rest assured, you will only pay the revised amount on the day of delivery.

If you increase the value of your shop, the amount pre-authorised will increase to reflect these changes.

You will only pay for your shopping on the day of delivery and you won’t be charged for any non-picked items.


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